Protection

Regulation

Planiprêt and its mortgage brokers are regulated by the Autorité des marchés financiers (AMF), under the law on the distribution of financial products and services (LDPSF). Our mandate is to support the client in the search for a mortgage product suited to their needs. We offer our services with professionalism and discretion.

Autorité des marchés financiers ( AMF)

Legal notices

You will find in this section the legal notices published by Planiprêt concerning its website, its trademark and its jurisdiction.

Legal Notices

Complaint handling procedures

Customers who wish to file a complaint with Planiprêt should forward their complaint to our head office by calling the administration at 1 877 491-5574 and requesting to speak to the Vice-President - Operations, Marc-Alexandre Maglieri, or by emailing mmaglieri@planipret.com. All complaints are taken seriously and analyzed in depth. For this reason, we invite customers to make their complaint in writing, by sending us a letter or email, whenever possible. If they have difficulty putting it in writing, they can let us know and we will assist them through the process. For reasons of confidentiality, we will only render communications directly to the customer or the person expressly authorized, in writing, by the client.

To understand our full policy on the treatment of complaints, please click here.

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